Okay, technically, it’s called “ethernet” and Iowa State’s data network provides high-speed connectivity across campus so you can keep up with class, play games or stream your latest favorite show.

You can access the network wirelessly or you can bring an ethernet cord to plug directly in to the network for even faster service.

Connecting to the Wireless Network

The networks available (SSID) in the residence halls and Frederiksen Court are eduroam and IASTATEEduroam is suggested for your personal devices (like your laptop or phone) and IASTATE is recommended for game consoles, TVs, and other smart devices.

The first time you connect, you need to register your device using the NetReg process. NetReg requires your Net-ID (your Iowa State email without the @iastate.edu) and password.

For help connecting to the network, check out the resources below, or contact ISU’s Solution Center (Submit a service request, email solution@iastate.edu or call 515-294-4000). IT Solution Center hours can be found here.

Residence Hall Access

Internet service throughout all residence halls have been upgraded to support the latest wireless technology.

Wireless access points are located throughout the halls and in each room. There are three ethernet data ports on the bottom of each wireless access point. For faster service, use an ethernet cable to connect your device.

  • Eaton & Martin Residents Only:  There is one access point with three data jacks active in your suite. There is a second data jack available for activation in your space. If you’d like to activate the second data jack in your room, use this form or contact the IT Solution Center (515-294-4000,  solution@iastate.edu). There is a fee associated with activation. (As a reminder, be sure to submit your request to deactivate the jack when you move out.)

Do not bring a wireless router. They aren’t allowed, they slow down the network and they are a security concern. This violates your housing contract and may result in fines or cancellation.

Frederiksen Court Access

Internet service throughout Frederiksen Court has been upgraded to support the latest wireless technology.

A wireless access point is located in the common area of your apartment. There are three ethernet data jacks on the bottom of the wireless access point. For faster service, use an ethernet cable to connect your device.

The ethernet data jacks for direct connection are not activated in the bedrooms. If you’d like to activate the data jack in your room, use this form. There is a fee associated with activation.

Do not bring a wireless router. They aren’t allowed, they slow down the network and they are a security concern. This violates your housing contract and may result in fines or cancellation.

SUV Access

MetroNet is the internet service provider in SUV. Expect speeds up to 1 gigabit. You’ll need to bring a wireless router and connect it if you want wireless internet in your apartment.

Most routers will work, however MetroNet has recommended the following routers:

  • TP-Link Archer AX10 is a lower-end Wi-Fi 6.
  • TP-Link Archer A7 (Wi-Fi 5).

Both models are going to deliver 450M – 700M over wireless, depending on signal strength, interference and your device (the Wi-Fi 6 model being on the higher end). Both will support ~940Mbps to a computer plugged in via Ethernet.

MetroNet does offer a cable service packages that you are welcome to purchase. Please note that this is a separate charge to you. For more information call (515) 815-6386. MetroNet’s faster speed also allows you to use a streaming service of your choice (Hulu+, YouTube TV, Sling TV, etc.).

For tech support or service requests, call MetroNet Customer Service at 515-815-6386 (press option 3) Monday-Friday from 8 a.m. to 5 p.m. and Saturday 8 a.m. to noon. Please leave your name, contact number and describe the issue you are having. The MetroNet technician will contact you within 24 hours to schedule a time to fix the issue. If you call outside of the hours listed above, your call will be directed to another service vendor and may take extra time to get taken care of.

IT SERVICE

Information Technology Services functions as the University’s central IT unit, responsible for technologies and services used broadly across campus. For IT support, contact the IT Solution Center by submitting an incident ticket, emailing solution@iastate.edu or calling 515-294-4000. Be sure to explain the impact and urgency of your problem, as well as a complete description, to help resolve the issue as quickly as possible.

The ITS Cyber Guide contains information about technology resources available to you at Iowa State. Learn more about Net-IDs, email, cloud storage, printing, Canvas and more. You can view and download the guide here.