Cancellations
- For current ISU students, the deadline to cancel without penalty is March 1, 2024
- For new to ISU students, the deadline to cancel without penalty is May 20, 2024
- If you cancel your contract after the deadlines and remain enrolled at ISU, you will incur cancellation penalties according to the following schedule:
- Prior to check-in, your cancellation date is based upon the day you cancel your contract in the Housing and Dining Portal. After you check-in, your cancellation date is based upon the date you return your keys to the DOR, regardless of whether or not you were occupying the space.
- The $125 prepayment will be forfeited if you were required to pay it that academic year.
- Students living in a meal plan required area will not be allowed to cancel or be refunded their meal plans, but can lower their plan to the lowest cost plan available. Students living in a meal plan optional area can cancel within the designated change period, which is detailed in the ISU Dining Terms and Conditions.
- Subsequent actions during the contract term are not grounds for a change in cancellation penalty.
- Residents leaving ISU for any reason (i.e. withdraw, transfer, dismissal, etc.)
- Residents going on a co-op, internship, student teaching, or study abroad experience who complete and submit a Waiver Form.
- Frederiksen and SUV residents who successfully complete a Contract Assumption.
- You must e-mail your appeal to the Associate Director of Administrative Services within 30 days of the penalty appearing on your U-Bill.
- Your appeal must contain your full name, ISU ID number, and the reason why you feel the cancellation penalty should not apply to you. The appeal should also be accompanied by any supporting documentation necessary.
- Once all your materials are submitted, they will be reviewed and will email you a decision within 15-20 business days.
- If your 1st Level Appeal is denied, you can email the Director of Administrative Services for additional consideration, within 10 business days of receiving the 1st Level Appeal decision.
- This appeal should contain all of the previously submitted material, plus any additional information / documentation.
- Once all your materials are submitted, they will be reviewed and will email you a decision within 15-20 business days.