Housing Areas and Description

For most groups staying under two weeks, housing accommodations for Summer 2020 are typically offered in two of our housing areas (neighborhoods) – Richardson Court and Union Drive.

Richardson Court Residence Halls are located on the east side of campus, south of the Lied Recreation Center and north of the Iowa State Center. These halls include three air-conditioned high-rise buildings (Maple, Willow, and Larch) with an approximate capacity of 1,500 people total. Also included are smaller non-air-conditioned low-rise buildings which are Oak-Elm (approximate capacity of 400 people), Linden (approximate capacity of 300 people), Birch-Welch-Roberts (approximate total capacity of 475 people) and Barton, Lyon, and Freeman (approximate capacity of 100 people each).

Union Drive Residence Halls are located on the southwest side of campus within short walking distance of many academic buildings. Two smaller (approximately 300 people each), low-rise residence halls (Martin and Eaton) offer air-conditioned, suite-style housing. Friley is a large (approximate capacity of 1,150 people), low-rise residence hall in which most rooms are air-conditioned. Helser is a large (approximate capacity of 700 people), low-rise residence halls with non air-conditioned rooms.

When Richardson Court and Union Drive are filled, additional residence halls are used. South Campus Residence Halls are located just south of Lincoln Way and the Memorial Union. Geoffroy is an air-conditioned high-rise building with an approximate capacity of 750 people. Buchanan Hall is an air-conditioned high-rise building with an approximate capacity of 400 people. Further to the south near Storm Street and between Hayward Avenue and Welch Avenue, are Wallace and Wilson which are non air-conditioned high-rise buildings with an approximate capacity of 250 people in Wallace and 525 in Wilson.

Our Frederiksen Court apartment community is another area sometimes used for larger conference groups (typically over 4,500 people). These apartments are located on the north side of campus. These air-conditioned, low-rise apartment buildings accommodate four guests in either four-bedroom or two-bedroom apartments.

The majority of residence hall rooms are double-occupancy sleeping rooms, with some single-occupancy and a few triple-occupancy rooms available. If single-occupancy rooms are requested, guests may be assigned to either a single-occupancy room or alone to a double-occupancy room. For youth groups requesting a triple-occupancy room in advance, a cot may be temporarily added to a double-occupancy room (a limited number of cots are available in the residence halls).

Room furnishings typically include a lofted twin (single) bed for each occupant, desk, chair, storage drawers, closet space, window coverings, and wastebasket. Residence halls and the two-bedroom apartments in Frederiksen Court have lofted beds. A lofted bed is raised high enough for a desk with bookshelves to be placed underneath; lofted furniture must remain as originally set. Some residence hall areas used to house guests with special needs may be de-lofted if arrangements are made in advance.  For further descriptions of specific residence halls and apartments, see Maps and Building Descriptions.

Linen Options

The Standard Service option for linens would provide each guest with sheets, pillow, pillowcase, blanket, two towels, one washcloth, and soap. Beds are not made. Towel exchange in the residence halls is available daily at a centralized location. For groups staying over 10 nights, a change of bed linen is included. In all residence halls and Frederiksen Court apartments, a No Service option is available. When the No Service option is selected, linens, towels, and soap are not supplied.

Rates for Housing

Summer 2020 housing rates for a typical group arranged through one sponsor for 1,000 or fewer people are:

LocationNo Service Linen OptionStandard Service Linen Option
Willow or Larch air-conditioned
Single-occupancy per person per night
$39.75$44.25
Willow or Larch air-conditioned
Double-occupancy per person per night
$28.00$32.50
Martin or Eaton air-conditioned
Single-occupancy per person per night
$46.75$51.25
Martin or Eaton air-conditioned
Double-occupancy per person per night
$35.00$39.50
Buchanan or Geoffroy air-conditioned
Single-occupancy bedroom per person per night
$46.75$51.25
Buchanan or Geoffroy air-conditioned
Double-occupancy bedroom per person per night
$35.00$39.50
Non-air-conditioned residence halls in Richardson Court Residence Halls
Single-occupancy per person per night
$28.75$33.25
Non-air-conditioned residence halls in Richardson Court Residence Halls
Double-occupancy per person per night
$20.00$24.50

Rates for the upcoming summer will be posted in approximately January of each year. For information on rates in other residence halls, Frederiksen Court apartments, for groups numbering over 1,000, special circumstances, or estimates for future summers, consult with Conference Services Staff.

Keys, Keycards, and Building Access Hours

At check-in for the residence halls, each guest will be issued a key holder containing a room key and a keycard to access their building’s exterior doors. For Frederiksen Court apartments, each guest is issued a key holder containing an apartment key, bedroom key, and a keycard to access their apartment building’s exterior doors. Doors and other access points utilizing a keycard may be accessed by slowly passing the keycard in front of the keycard readers located near the entry point.

Most residence hall doors are locked 24 hours a day, with a few buildings having a main entry point accessible from approximately 7:00 a.m. until 10:00 p.m. daily. Frederiksen Court apartment building doors are locked 24 hours a day.

If a key, keycard, or keyholder is lost, replacements can be purchased with identification at the appropriate conference desk. Residence hall replacement costs for Summer 2020 are: $122 for each room/suite key, $10 for each keycard, and $3 for each keyholder. Frederiksen Court apartment replacement costs for Summer 2020 are: $144 for each apartment key, $18 for each bedroom key, $10 for each keycard, and $3 for each keyholder. Rates for each summer are available approximately January of each year.

Group sponsors should promote security within their group by reminding participants to keep their doors locked at all times (even if going down the hall for “just a minute”), to carry their room key and keycard with them at all times, and to not prop doors open.

Bathrooms

Most residence halls have group-style (community-style) bathrooms, with multiple sinks, toilets, and partitioned shower stalls. In areas with group-style bathrooms, male and female guests will be assigned to different bathrooms.

Maple Hall has individual bathrooms and individual shower rooms located in the center area of each floor, providing complete privacy during occupancy. Martin and Eaton Halls have suite-style bathrooms used only by occupants of the same suite (typically two rooms share the bathroom within the suite). Buchanan Hall has suite-style bathrooms only used by occupants of the same suite (typically two rooms share the bathroom within the suite). Each Frederiksen Court apartment has a bathroom area with two sinks and one private shower and toilet (with lockable doors, sometimes combined).

For more information on bathrooms within specific halls, see Maps and Building Descriptions.

Dens

During the fall and spring semesters, rooms within each residence hall building are also referenced by a “house” name. In our low-rise buildings, this is usually a group of approximately 30 rooms. In our high-rise buildings, a floor typically equates to either one or two “houses”.  Each house may be distinguished by unique decor in some houses, and house signs on the exterior of the buildings.

Each house has a den (a small lounge), furnished by the Department of Residence. Typical furnishings include sofas, armchairs, small tables and accompanying chairs.  Academic-year students may further equip their dens with house-purchased equipment (such as a TV, media equipment, etc.), which is typically removed during the summer. During the summer, conference groups occupying the house area may use the house den for lounging or casual gatherings without additional cost. Some halls equipped with keycard access may require use of a keycard with appropriate access to enter the den.

Telephones and Telephone Service

Residence hall guest rooms do not have active telephone lines in the summer. A security phone is located in each hallway near the house den and outside the main exterior entrances to each residence hall. These will be active for emergency and local calls; long-distance calls will require a calling card.

Frederiksen Court apartments do not have active telephone lines in the summer. A security phone is located outside the main exterior entrance to each apartment building. These will be active for emergency and local calls; long-distance calls will require a calling card.

Information provided in each guest room will describe dialing procedures.

Internet and Wireless Access for Guests

All residence halls and Frederiksen Court apartments are wireless. Guest access to the internet through the ISU campus network is a service provided by Information Technology Services at ISU. This service allows visitors temporary access to the internet to browse the Web and check their e-mail. Initial guest access is 7 days and after the 7-day period, visitors will not be able to re-register for guest access for 90 days. Steps to use the guest access are:

  1. Navigate to Network Settings on your wireless device and click “ISUguest”.
  2. Iowa State’s Network Registration page will automatically open for most devices. If not, please open a web browser and go to https://netreg.iastate.edu.
  3. Select the specific event you are attending if it is listed and click “Register Here”, or if it is not listed click “Guest Registration Here”.
  4. Enter your local contact information and click “Next”.
  5. Read the terms and click “I Agree”. You will be taken to a registration confirmation page.
  6. Shut down your device completely for at least 5 minutes.
  7. When you reboot your device you will have access through the ISUguest network.

Parking

In the Richardson Court Residence Halls, parking passes will be available for guests in Lot 63, which is located just north of the Maple-Willow-Larch Commons.

In South Campus Residence Halls, parking passes will be available for guests in Lot 62, which is located just south of Buchanan and Geoffroy Halls. If this lot were to become filled, the alternate lot for guests will be Lot 63, which is located just north of the Maple-Willow-Larch Commons. Near the Wallace and Wilson Halls, a parking location will be assigned near these buildings.

In Union Drive Residence Halls, short-term parking will be available for drop-off and pick-up only. Longer-term parking would be available in the Memorial Union Parking Ramp or at the Ames Intermodal Facility (parking fees would apply).

For those staying in Frederiksen Court Apartments, arrangements may be made in advance through Conference Services Staff for parking in designated Frederiksen Court lots. Currently, a parking permit would be required for a minimal fee.

Laundry Facilities

Laundry facilities are available within each residence hall. Washer and dryers are operated with a laundry card which may be purchased for $10.00 at the ISU Dining’s C-Stores (convenience stores) located in the residence halls. Costs for Summer 2020 are anticipated to be $1.00/wash and $1.00/for drying. Frederiksen Court apartments are furnished with a washer and dryer which do not require payment. Laundry supplies are sold at C-stores located in the residence hall neighborhoods and Frederiksen Court Community Center. The values on cards purchased for laundry use may also be used at the C-stores to purchase other items.

Meeting Rooms

During the summer, a variety of Meeting Rooms such as small or medium conference rooms and large lounges in the residence halls are available for rental by conference groups. Consult with Conference Services Staff about your activity needs to find the most suitable, available space.

Conference Desks

The Maple-Willow-Larch (MWL) Conference Desk provides services to the residents of Maple, Willow, Larch and other residence halls on the east side of campus. The Conference Desk is located on the second level of the MWL Commons. The Conference Desk can be reached at 515-294-8401 (dial 4-8401 if calling from a campus phone). Typical summer desk hours are 7:00 a.m. until 10:00 p.m. every day when guests are living in the area. For after-hours assistance, call 515-294-8401 and follow the recorded instructions.

The Martin Conference Desk provides services to the residents of Friley, Helser, Martin, and Eaton Halls on the west side of campus.  The Martin Conference Desk is in room 2104 Martin by the east entrance to the building.  The Conference Desk can be reached at 515-294-7117 (dial 4-7117 if calling from a campus phone). Typical summer desk hours are 7:00 a.m. until 10:00 p.m. every day when guests are living in the area. For after-hours assistance, call 515-294-7117 and follow the recorded instructions.

During designated times when Geoffroy Hall is occupied, the Geoffroy Conference Desk may be open to provide services to the residents of Geoffroy and Buchanan Halls.  The Conference Desk is located in the center of the ground level of Geoffroy Hall (adjacent to Buchanan Hall).  When open, the Conference Desk can be reached at 515-294-6172 (dial 4-6172 if calling from a campus phone).  Summer desk hours will be determined based on group occupancy and needs of the group.  For after-hours assistance, call 515-294-6172 and follow the recorded instructions.

During large conferences, additional desks may be open in other areas. Service hours will be adjusted as needed and publicized to sponsors.

Summer Conference Staff are eager to help serve the guests in our halls. Facilities issues may be reported to the staff at the Desks. Staff will have local area information including bus (Cy-Ride) schedules/maps, campus maps, and Ames area maps. Lost and found items may be turned in or reported at the Desks.

For groups staying under two weeks, Conference Desks provide a wide variety of services to conference guests living in the area. Publications listing the current summer’s Conference Desk locations, contact information, and services will be present in each room upon check-in. Additional copies are available from the Conference Services Office and Conference Desks. The publications contain information about the following and more:

  • ATM locations
  • Bus services
  • Check-out
  • Convenience store
  • Copies
  • Dining services
  • Emergencies
  • Facilities problems
  • Internet access
  • Keys
  • Laundry
  • Linens
  • Lost and found
  • Mail and messages
  • Noise policy
  • Parking
  • Security and safety
  • Smoking and alcohol policies
  • Temperature control
  • Telephone service
  • Vending

Future Conference Desk services publications will be posted here when available (all Conference Desk information is subject to changes each summer). These links show past or current Conference Desk services publications Information & Services for Conference Desk in Maple-Willow-Larch Commons and Information & Services for Conference Desk in Geoffroy Hall.

Youth Groups

All programs for participants under the age of 18 are subject to the Youth Activities, Pre-Collegiate Programs and Camps policy and procedures and the Reporting Responsibilities – Violations policy and procedures on the ISU Policy Library website.  Sponsor must agree to follow these policies and review the resources and procedures, (including but not limited to procedures regarding background checks).

The Sponsor agrees to perform a background check on all personnel including volunteers working at a Youth Program on ISU property in accordance with the Youth Activities, Pre-Collegiate Programs and Camps policy and procedures.  At minimum, the background check shall include checking the National Sex Offender Registry.  An individual who has been convicted of an offense for which he/she must register with the Iowa or National Sex Offender Registry may not serve as in any capacity for a youth program at ISU.

All youth programs are required to have adult chaperones (18 years of age or older). According to the American Camp Association (ACA), the number of chaperones required may vary, and the ratio is determined by age and special needs. Minimum ACA-recommended ratios are: One chaperone for every five participants 5 and younger; one chaperone for every six participants ages 6 to 8; one chaperone for every eight participants ages 9 to 14; and one chaperone for every ten participants ages 15 to 17. Exceptions may be granted by the Department of Residence upon consultation with ISU’s Office of Risk Management.

Sponsors will be required to distribute current Chaperone Information and Expectations for Youth Groups – Summer 2020 to all chaperones and identify minors under the supervision of each chaperone. Programs with a majority of participants under 18 years of age will require a meeting between the Sponsor’s participants, chaperones, and Department of Residence staff. Department staff will explain behavior expectations and Department regulations. The meeting must be held no later than 10:00 p.m. on the day participants check-in. Live-in conference staff will be assigned as needed to be a presence on occupied floors from approximately 9:30 p.m. each night until 7:00 a.m. the following morning.

Sponsors will be required to have every minor child unaccompanied by a legal guardian provide the Sponsor an Emergency Contact and Medical Information Form which includes a medical release for hospital treatment or treatment by a physician. Sponsors may use their own form or use a form provided by Iowa State University. These forms must be in the possession of the Sponsor during the camp or conference. Sponsor agrees to have the parental/guardian of youth under 18 sign a permission agreement for participation in the program.

Dining Options for Groups Under 2 Weeks

ISU Dining, our award-winning, self-operated campus dining provider, prides itself on providing a variety of quality culinary experiences to our university community and guests. ISU Dining offers several residential dining centers, convenience stores, cafés, vending areas, and restaurants across the ISU campus. ISU Catering is part of ISU Dining’s network of services. All the right details will be present for any catered event from a simple boxed meal to a meeting break to a five-course dinner. Both on-campus and off-campus caterings are available, and many Iowa State University campus locations can be served. See Dining Options for Groups Under 2 Weeks.

Accommodations Request and Contracting

For housing and dining availability, contact our Conference Services Staff. Housing in specific areas is subject to availability of space and facilities projects each summer.

Due to our department’s need for advance scheduling notifications for full-time staff, anticipated use of staff from outside our department, and the number of facilities projects/improvements, we are establishing deadlines and a financial commitment from our conference groups.

For returning groups from the previous summer, sponsors will be asked to complete an Accommodations Request for Returning Groups – Summer 2020, listing requests for their group. During the spring (between January and mid-March), a contract will be issued to the sponsor, with details, rates, and deadlines, etc. to contractually confirm the accommodations for the group. The collection of information and the completion of a contract should be finished by mid-March. In the event the submitted contract is cancelled on or between Wednesday, April 15, 2020 and the deadline for guaranteed numbers established in the contract, the Sponsor agrees to pay 20% of the cost of the room and meal plans. Additional deadlines and financial obligations will be outlined in the contract.

For some conference groups, an option may be available to have staff in the Department of Residence Conference Services Office handle individual accommodation reservations directly from adult participants. For groups desiring individual reservations, a minimum of at least 15 or more individual reservations must be expected and a past pattern of use may be requested. An additional service fee is added to off-set the cost of credit card charges, labor expenses, etc. Consult with Conference Services Staff for additional information about the availability of this option.

New or returning groups inquiring about accommodations after mid-March may still make a request, but will experience a wait (up to five business days) to receive an answer on being guaranteed accommodations.

Dining Options for Groups Under 2 Weeks

ISU Dining, our award-winning, self-operated campus dining provider, prides itself on providing a variety of quality culinary experiences to our university community and guests. ISU Dining offers several residential dining centers, convenience stores, cafés, vending areas, and restaurants across the ISU campus, as well as catering for both on and off-campus venues.

For conference groups staying under two weeks, conference sponsors may arrange a customized meal plan to meet the needs of their group. This may include breakfast, lunch, and dinner meals in our open residential dining centers; a catered meal, or a dining dollar program where individual guests may choose meals, snacks, or convenience items from our dining centers, cafés, restaurants, or convenience stores. Meal tickets or guest cards are typically provided for dining access and will be issued at check-in. Guests may obtain replacement tickets or cards for a charge at their Conference Desk. Contact Conference Services Staff for assistance in putting together a personalized package to meet your group’s needs.

ISU Dining facility hours, menus, and nutritional information is available on the ISU Dining website on the Hours & Menus links (information on other links may not apply to conference groups).

Residential Dining Centers

Our dining centers may provide meal plans for groups, or individual guests may choose to pay cash at the serving entrance (or with MasterCard, Visa, American Express, or Discover credit card at Dining Centers). Click this link for a residential dining sample menu. Summer 2020 dining rates for groups with a contracted meal plan are:

Union Drive Marketplace or Friley Windows DiningAdultsChildren 9 and Under
For Contracted Meals:  
Breakfast$9.50$8.25
Lunch$12.00$9.25
Dinner$12.00$9.25
Pay at the Entrance:  
Breakfast$11.00$8.50
Lunch$14.00$10.00
Dinner$14.00$10.00

Children 3 and under eat at no cost.

Rates for next summer will be posted in approximately January of each year. For information on rates for groups numbering over 1,000, special circumstances, or estimates for future summers, consult with Conference Services Staff.

For Summer 2020, meals will be served seven days a week during the summer during the dates listed below, with the exception of Saturday and Sunday breakfasts, and University Holiday closings noted below. These dining centers serve university conference and camp guests, summer school students, prospective students, and faculty/staff. Friley Windows Dining Summer 2020 serving hours are listed below (subject to change prior to each summer). Inquiries regarding availability of hours outside the minimum serving times should be requested in advance to Conference Services Staff.

 SundayMonday-FridaySaturday
BreakfastClosed7:00 a.m.-9:15 a.m.Closed
Lunch10:00 a.m.-1:15 p.m.10:45 p.m.-1:15 p.m.10:00 a.m.-1:15 p.m.
Dinner4:30 p.m.-7:00 p.m. (see note on June times)4:30 p.m.-7:00 p.m. (see note on June times)4:30 p.m.-7:00 p.m. (see note on June times)

Friley Windows (Dining Center)
Friley Windows will be open beginning Monday, May 18, 2020 and will close after the dinner meal on Friday, August 7, 2020. Exceptions are this dining center will be closed for all 3 meals on the holidays for Monday, May 25, Friday, July 3, and Saturday, July 4, 2020. Between 5:00-6:00 p.m., Friley Windows will be serving dinner for a pre-arranged large group that will fill the capacity of the dining center on June 2, 3, 4; June 8, 9, 10, 11; June 14, 15, 16, 17, 18; June 22, 23, 24, 25, and June 28, 29, 30. Other groups are asked to keep dining times between 4:30-5:00 p.m. or 6:00-7:00 p.m. on those days.

Friley Windows is a true centerpiece of food and culture and is located in Friley Hall on the west side of campus in the Union Drive Residence Hall neighborhood overlooking Lake LaVerne.  This beautifully modern facility sets the standard for an all-you-care-to-eat dining center seating up to 400 guests.  This facility incorporates an industrial feel with an open ceiling and wood column accents along with colorful decorative residence hall artwork created by a local artist. Friley Windows houses multiple serving platforms and offers diverse menu options for the most adventurous or selective eaters. Our friendly staff strive to create on-trend flavorful dishes and rotate new menu items often, and provides a variety of options depending on guest dietary needs.  Dining selections at Friley Windows focuses on fresh, local and sustainable ingredients, home-style favorites, and vegan/vegetarian options as well as inspiration from ethnic dishes and flavors. Whether you are in the mood for a specialty noodle bowl or enjoying spice-rubbed rotisserie meats and churrasco items in our slice and savor concepts or comfort food, we serve it. Through cultural experiences, guest surveys and specials, we look to create an environment that is a home away from home for our guests. We strive to create a WOW experience every time our guest walks through the door. Every guest, whether they are visitors, students, or faculty/staff, become a part of the Iowa State family by the time they leave.

Union Drive Marketplace (Dining Center)
For 2020, Union Drive Marketplace will only be open for one large conference group in late May and after that it will be closed for renovation for the remainder of the summer. Union Drive Marketplace is located in the Union Drive Community Center (UDCC) on the west side of campus in the Union Drive Residence Hall neighborhood.

Additional Dining Centers
During times when large conference groups require different or more dining facilities beyond Friley Windows, additional dining locations may be used. In the Richardson Court Residence Hall neighborhood on the east side of campus along Beach Road, this may include Seasons Marketplace located in the Maple-Willow-Larch Commons or Conversations in Oak-Elm Residence Hall. Dining facilities in the Memorial Union on south central campus may also be used to serve guests. In any dining area prepared to conveniently serve customers, guests will enjoy all-you-care-to-eat entrees, salads, beverages, and desserts prepared with care by ISU Dining staff.

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Convenience Stores, Cafés, and Restaurants

Additional ISU Dining establishments are available to serve customers on a walk-in basis. During the summer, current information on all ISU Dining facility hours, payment options, and locations is available on the ISU Dining website.

Convenience stores are located within several of our residence halls and the apartment neighborhood—ideal for guests who may have forgotten to pack a personal care item, or for guests wanting a light snack! Typical products at the C-Stores include health and beauty items, soft drinks, frozen foods, chips, candy, groceries, stamps, guest cards for laundry service, laundry products, and more.

Some of the most popular stops for conference guests are:

West Side Market
The West Side Market is a C-Store located in the ground floor of the Union Drive Community Center in the Union Drive Residence Hall neighborhood. In addition to the typical convenience store products, the West Side Market offers made-to-order deli sandwiches.

Clyde’s
Right next to West Side Market, is Clyde’s where you can get a grilled-to-order sandwich, milkshake, Starbuck’s drink, and more.

Hawthorn
Treat yourself to something special at Hawthorn, located in the Frederiksen Court Community Center in the heart of the Frederiksen Court Apartments. Hawthorn is a great place to dine, socialize, and relax. The coffee house atmosphere, including sofas and comfy chairs, creates an ideal gathering place.

Customers can start their day with breakfast sandwiches or choose from an assortment of pastries. A wide variety of grilled favorites are available: burgers, grilled chicken sandwiches, chicken strips, fries, and onion rings, or they may choose from our paninis or signature sandwiches. Also offered are salads, sides, smoothies, and Starbucks coffees and specialty drinks.

In addition to typical convenience store items, coolers and freezers are stocked with milk, yogurt, juice, and frozen entrées—especially handy for guests living in the Frederiksen Court apartments!

Memorial Union
Inside the Memorial Union on south central campus there are several restaurant and convenience options at least six days a week. The MU Market & Café serves coffee and specialty drinks, ice cream, smoothies, juices, muffins, cookies, pastries, and bars, as well as grab-and-go salads, sandwiches, and sides, along with snacks and popular convenience store items.

Catering through ISU Dining

From bakery items and boxed lunches to unique appetizers and served dinners, ISU Catering’s managers and chefs are equipped to handle any size event. Full-service catering is available for both university and non-university customers. ISU Catering is the provider of food and beverage services for events held at the Memorial Union. Staff have years of experience catering events throughout ISU’s campus and the Ames area. Pick-up, delivery, and fully-staffed service is available.

Catering staff will meet with you to understand your event and the type of food you would like to have. Catering staff can accommodate special dietary needs as well as customize a meal of local or organic ingredients.

Our menu is available online at the ISU Catering website, or call us at (515) 294-2103, extension 1 to speak with one of our catering managers. We look forward to working with you!

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