Amenities and Services

Here is some information about some of the items included in your on-campus accommodation:

Requests for Custodial or Maintenance Service

Requests for maintenace and custodial services in the residence halls and on-campus apartments are processed by the staff in our Service Center. Located at 347 Helser Hall, the Service Center is staffed Monday - Friday from 7:00 am - 7:00 pm and Saturday and Sunday from 8:00 am - 5:00 pm. The Service Center is closed on University holidays.

All non-emergency requests should be submitted through the on-line work order system. When you submit your request, you will receive a reference number. This number will allow you to follow-up on your request, so hang on to it.

For emergency requests, please call the Service Center at 515-294-3322. After hours, you will hear a message with detailed instructions on how to receive assistance to resolve your emergency

Facilities Services reserves the right to determine the priority of all work that is undertaken.