Student Satisfaction
It is important for Department of Residence staff to understand how students perceive our facilities, services, and staff. We also seek insights into students' perception of their stay in the Department of Residence. To do this, we have teamed with Educational Benchmarking, Inc. to collect more information and to develop a fairly comprehensive picture of student satisfaction with our facilities and programs. Note that some surveys are done each year, and others every few years.
Apartment Satisfaction Survey
An apartment survey administered through Educational Benchmarking, Inc. (EBI) provides information on students' general satisfaction with their apartment and the apartment community. The survey will be conducted every three years. Generally, students' satisfaction with the following are assessed:
- Criteria for selecting their apartment
- Contract and/or lease agreement.
- Their apartment
- Policies and staff
- Services and activities provided
- Safety and security
- Their overall apartment living experience.
Spring 2008 Report--available in July
Making Achievement Possible (Map) Works Survey
We are excited about a new initiative with Educational Benchmarking, Inc. that has a four-fold mission (as outlined on the EBI Web site):
- Academic Success: Improve students' ability to succeed academically by realigning behavior with grade expectations and focusing on elements of academic success.
- Retention: Minimize percentage of capable students who drop out due to issues that could have been addressed by self-awareness or timely intervention by professional staff.
- Student Development: Facilitate the establishment of relationships, address homesickness, [and] identify residence hall living issues.
- Student Involvement: Connect students with campus resources to facilitate involvement with student organizations and campus programming.
Initial Survey--available end of September
Final Aggregate Progress Report--N/A at this time
EBI Resident Survey Exec Summary
A residence hall survey administered through Educational Benchmarking, Inc. (EBI) provides information on students' general satisfaction with their residence hall accommodations and the community. More specifically, students' satisfaction with:
- Room assignments and the room change process.
- Facilities and services
- Student staff
- Programs provided
- Residence environment
- Safety and security in the halls.
- Overall satisfaction with their residence experience
Fall 2008 Report--N/A at this time
Department of Residence, (515) 294-2900