Damage, Vandalism, and Neglect

Quick Links: Room / Apt. Charges, Common Area ChargesAppeals

In order to promote a positive residential community, the DOR has established a Damage, Vandalism, and Neglect Policy (outlined in the Policy Handbook). Our goal is to ensure that the on-campus community remains a comfortable, attractive, pleasant environment.

Because the DOR is an auxiliary unit (no money is received from tuition or student fees) housing rates must cover all standard operating expenses. Normal wear and tear is expected and the cost of replacement and repair is anticipated when housing rates are determined.

However, in order to minimize the impact of facility abuse on housing rates, damage, vandalism, and neglect are not covered by housing rates. Rather than penalize all residents for the actions of a few, the costs associated with facility damage, vandalism and neglect are assessed to individual residents and communities.

By expecting students to take personal and collective responsibility for their environment, we hope to foster a sense of community and pride in their Cyclone home. At the core of this philosophy is the idea that it is the responsibility of all residents:

  • to be aware of their environment,
  • to hold themselves and others accountable for their actions,
  • to educate themselves and others on why negative behavior is unacceptable
  • to notify their CA immediately of any damage they have personally caused.

Residents are also expected to provide information they have about other damage that has occurred, including any information that could help identify the responsible persons. If they SEE SOMETHING, we encourage them to SAY SOMETHING.

Please review our Standard Charges website for a list of the types of items typically billed for and associated costs. Please note that these costs are estimates. The actual charge assessed may vary based on specific circumstances.

Room / Apartment Charges

When you moved in, you were given the opportunity to inspect and provide feedback on the condition of your room / apartment. When you move out, a follow-up inspection will be done comparing the move out and move in condition of the space. Damage and property loss beyond normal wear and tear (as determined by DOR staff) will be charged to you and your roommate(s). You will also be charged for failure to clean if you have not followed appropriate cleaning procedures for your area. All charges will be assessed directly to your UBill. The details of the charges will be emailed to your ISU account at the time that the charge is placed on your UBill. This is considered your official notification.http://housing.iastate.edu/forms/move

You can also be held financially liable for damage to the belongings and rooms / apartments of other residents if your actions have resulted in fire or flooding. Causes of these types of damages include, but are not limited to:

  • failure to follow staff instructions regarding heating and cooling settings,
  • leaving windows open during cold weather,
  • possession of candles or other open flames,
  • use of halogen lighting,
  • abuse of or damage to sprinkler pipes or heads.

Common Area Charges

A “Common Area” refers to the residential space outside of your assigned room or apartment. This includes hallways, dens, lounges, parlors, computer labs, storage areas, community bathrooms, community kitchens, stairwells, lounges, grounds, basements, and other shared spaces.

No one wants to see their home disrespected and damages, vandalism and neglect in common areas is frustrating for everyone. Impacted communities face inconvenience, safety hazards, lower morale, extra work for maintenance and custodial staff, a decrease in House funds, and eventually charges on resident UBills. However, the foundation of residential living is a strongly held belief in community responsibility.

When damage, vandalism, or neglect is discovered in a common area the DOR will notify the impacted individuals / community of the need to assess charges for repairs, replacement, cleaning, labor costs, etc. Additionally, the DOR will make reasonable attempts to identify the individual(s) responsible.

If individual responsibility can be determined, charges will be assessed to the responsible individual(s) via the UBill. These individuals may also face disciplinary action.

If individual responsible cannot be determined, the financial burden will be shared by those community members in the impacted area.

In the HALLS, charges will be assessed as follows:

  • If the damage is limited to a particular House and the total cost is less than the House account balance, the charges will be assessed to the House account.
  • If the damage is limited to a particular House and the total cost exceeds the House account balance, the charges will be assessed to the U-Bills of individual House members.
  • If the damage is in the common area of a building not associated with a particular House, the charges will be assessed to the U-Bills of all building residents.

In FREDERIKSEN COURT and SUV, charges will be assessed to the U-Bills of residents in the impacted apartment / building.

When individuals are assessed charges for damage, vandalism, or neglect, the details of those charges are be emailed to their ISU account at the time that the charge is placed on the UBill. This is considered the official notification.

Appeal Process

Houses may contest charges that have been assessed to the House account ONLY if the individual(s) responsible for the damage, vandalism, or neglect have been identified.

  • Appeals must be submitted within 30 days of notification of the charge.
  • Appeals must be submitted in writing, e-mail preferred, to the Hall Director associated with the House.

Indiiduals may contest charges that have been assessed to their UBill as follows:

  • Appeals must be submitted within 30 days of notification of the charge.
    • The email sent to the ISU account is considered official notification.
  • Appeals must be submitted in writing, e-mail preferred.

All appeals should contain rational and documentation as to why the individual / House should be exempt from the charges assessed.

Appeals will not be considered beyond 30 days. All decisions resulting from the above appeals are final.